Solve paper-feed problems

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Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.

Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see Media specifications.

Media is not picked up from a tray

Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.

Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.

Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.

Media is not coming out correctly

Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.

Chapter 8

92

Solve a problem

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Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.

Pages are skewing

Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.

Load media into the printer only when it is not printing.

Multiple pages are being picked up

Fan the media before loading.

Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.

Make sure the tray is not overloaded with paper.

Use HP media for optimum performance and efficiency.