Solve fax problems

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Solve fax problems

This section contains fax setup troubleshooting information for the printer. If the printer
is not set up correctly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the printer. The test fails if the printer is not set up correctly for faxing. Perform this test
after you have completed setting up the printer for faxing. For more information, see
Test fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see The fax test failed.

TIP: You can visit the HP online support website at
for information and utilities that can help you correct many common printer

The fax test failed

The display always shows Phone Off Hook

Chapter 8


Solve a problem

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The printer is having problems sending and receiving faxes

The printer is having problems sending a manual fax

The printer cannot receive faxes, but can send faxes

The printer cannot send faxes, but can receive faxes

Fax tones are recorded on my answering machine

The phone cord that came with my printer is not long enough

Color faxes do not print

The computer cannot receive faxes (Fax to PC and Fax to Mac)