HP support

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The information in this section suggests solutions to common problems. If your printer
is not operating correctly and these suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:

HP support

General troubleshooting tips and resources

Solve printer problems

Print quality troubleshooting

Solve paper-feed problems

Solve copy problems

Solve scan problems

Solve fax problems

Solve problems using Web Services and HP websites

Solve wireless problems

Configure your firewall software to work with the printer

Solve printer management problems

Troubleshoot installation issues

Understand the Printer Status Report

Understand the network configuration page

Clear jams

HP support

If you have a problem, follow these steps
Check the documentation that came with the printer.
2. Visit the HP online support web site at www.hp.com/go/customercare. This website

provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest
source for up-to-date printer information and expert assistance and includes the
following features:

Fast access to qualified online support specialists

HP software and driver updates for the HP printer

Valuable troubleshooting information for common problems

Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer

For more information, see Obtain electronic support.

3. Call HP support. Support options and availability vary by printer, country/region,

and language. For more information, see HP support by phone.


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