General troubleshooting tips and resources
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or you can download the HP software from the HP support web site, www.hp.com/
go/customercare. This website provides information and utilities that can help you
correct many common printer problems.
Check or do the following before you begin troubleshooting:
•
Try turning the printer off and then on again.
•
For a paper jam, see Clear jams.
•
For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
•
The (Power button) light is on and is not blinking. When the printer is turned on
for the first time, it takes approximately 9 minutes to initialize it after the ink
cartridges are installed.
•
The power cord and other cables are working, and are firmly connected to the
printer. Make sure the printer is connected firmly to a functioning alternating current
(AC) power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
•
Media is loaded correctly in the input tray and is not jammed in the printer.
•
All packing tapes and materials are removed.
•
The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print
& Scan section of the System Preferences. See your computer's documentation
for more information.
•
Pause Printing is not selected if you are using a computer running Windows.
•
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.