Contents
Contents
1 Get started
Accessibility................................................................................................................................9
Eco............................................................................................................................................10
Understand the printer parts.....................................................................................................11
Front view...........................................................................................................................11
Printing supplies area.........................................................................................................12
Back view............................................................................................................................12
Use the printer control panel....................................................................................................13
Overview of buttons and lights...........................................................................................13
Control panel display icons.................................................................................................14
Change printer settings......................................................................................................14
Select the mode............................................................................................................15
To select a different mode............................................................................................15
To change settings for a mode.....................................................................................15
Change the printer settings..........................................................................................15
Find the printer model number.................................................................................................15
HP Digital Solutions..................................................................................................................16
Scan to Computer...............................................................................................................16
HP Digital Fax (Fax to PC and Fax to Mac)........................................................................16
Select print media.....................................................................................................................16
Recommended papers for printing and copying.................................................................17
Recommended papers for photo printing...........................................................................18
Tips for selecting and using media.....................................................................................18
Load an original on the scanner glass......................................................................................19
Load an original in the automatic document feeder (ADF).......................................................20
Load media...............................................................................................................................21
Load standard-size media..................................................................................................21
Load envelopes..................................................................................................................22
Load cards and photo paper...............................................................................................22
Load custom-size media.....................................................................................................23
Maintain the printer...................................................................................................................24
Clean the scanner glass.....................................................................................................24
Clean the exterior ..............................................................................................................25
Clean the automatic document feeder................................................................................25
Update the printer.....................................................................................................................26
Turn off the printer....................................................................................................................27
2 Print
Print documents........................................................................................................................28
Print documents (Windows)................................................................................................29
Print documents (Mac OS X)..............................................................................................29
Print brochures.........................................................................................................................29
Print brochures (Windows).................................................................................................30
Print brochures (Mac OS X)................................................................................................30
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Print on envelopes....................................................................................................................30
Print on envelopes (Windows)............................................................................................31
Print on envelopes (Mac OS X)..........................................................................................31
Print photos..............................................................................................................................32
Print photos on photo paper (Windows).............................................................................32
Print photos on photo paper (Mac OS X)...........................................................................32
Print on special and custom-size paper....................................................................................33
Print on special or custom-size paper (Mac OS X).............................................................33
Print borderless documents......................................................................................................34
Print borderless documents (Windows)..............................................................................35
Print borderless documents (Mac OS X)............................................................................35
3 Scan
Scan an original........................................................................................................................36
Scan to a computer............................................................................................................36
Scan using Webscan................................................................................................................37
Scanning documents as editable text.......................................................................................38
To scan documents as editable text...................................................................................38
Guidelines for scanning documents as editable text..........................................................39
4 Copy
Copy documents.......................................................................................................................41
Change copy settings...............................................................................................................41
5 Fax
Send a fax................................................................................................................................43
Send a standard fax...........................................................................................................43
Send a standard fax from the computer.............................................................................44
Send a fax manually from a phone.....................................................................................45
Send a fax using monitor dialing........................................................................................46
Send a fax from memory....................................................................................................46
Schedule a fax to send later...............................................................................................47
Send a fax to multiple recipients.........................................................................................48
Send a fax in Error Correction Mode..................................................................................48
Receive a fax............................................................................................................................49
Receive a fax manually......................................................................................................49
Set up backup fax...............................................................................................................50
Reprint received faxes from memory..................................................................................50
Poll to receive a fax............................................................................................................51
Forward faxes to another number......................................................................................51
Set the paper size for received faxes.................................................................................52
Set automatic reduction for incoming faxes........................................................................52
Block unwanted fax numbers.............................................................................................52
Add numbers to the junk fax list...................................................................................53
Remove numbers from the junk fax list........................................................................53
Print a Junk Fax Report................................................................................................54
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........54
Fax to PC and Fax to Mac requirements......................................................................54
Activate Fax to PC and Fax to Mac..............................................................................54
Modify Fax to PC and Fax to Mac settings...................................................................55
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Set up speed-dial entries..........................................................................................................55
Set up and change speed-dial entries................................................................................56
Set up and change group speed-dial entries......................................................................56
Delete speed-dial entries....................................................................................................57
Print a list of speed-dial entries..........................................................................................57
Change fax settings..................................................................................................................57
Configure the fax header....................................................................................................58
Set the answer mode (Auto answer)..................................................................................58
Set the number of rings before answering..........................................................................58
Change the answer ring pattern for distinctive ring............................................................59
Set the dial type..................................................................................................................60
Set the redial options..........................................................................................................60
Set the fax speed................................................................................................................61
Set the fax sound volume...................................................................................................61
Fax and digital phone services.................................................................................................61
Fax over Internet Protocol........................................................................................................62
Use reports...............................................................................................................................62
Print fax confirmation reports..............................................................................................63
Print fax error reports..........................................................................................................64
Print and view the fax log...................................................................................................64
Clear the fax log.................................................................................................................64
Print the details of the last fax transaction..........................................................................65
Print a Caller ID Report.......................................................................................................65
View the Call History...........................................................................................................65
6 Web Services
What are Web Services?..........................................................................................................66
HP ePrint............................................................................................................................66
Printer Apps........................................................................................................................66
Set up Web Services................................................................................................................67
Set up Web Services using the HP printer software ..........................................................67
Set up Web Services using the printer s control panel.......................................................67
Set up Web Services using the embedded web server......................................................68
Use Web Services....................................................................................................................68
HP ePrint............................................................................................................................68
Print using HP ePrint....................................................................................................68
Find the printer s email address...................................................................................69
Turn off HP ePrint.........................................................................................................69
Printer Apps........................................................................................................................69
Use Printer Apps...........................................................................................................69
Manage Printer Apps....................................................................................................69
Turn off Printer Apps.....................................................................................................69
Remove Web Services.............................................................................................................70
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................71
Check the estimated ink levels.................................................................................................72
Print when one or more ink cartridges are depleted.................................................................72
Replace the ink cartridges........................................................................................................73
Store printing supplies..............................................................................................................74
Usage information collection....................................................................................................74
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8 Solve a problem
HP support................................................................................................................................76
Obtain electronic support....................................................................................................77
HP support by phone..........................................................................................................77
Before you call..............................................................................................................77
Phone support period...................................................................................................78
Telephone support numbers.........................................................................................78
After the phone support period.....................................................................................80
General troubleshooting tips and resources.............................................................................80
Solve printer problems..............................................................................................................80
The printer shuts down unexpectedly.................................................................................81
The printer is making some unexpected noises.................................................................81
Alignment fails....................................................................................................................81
The printer is not responding (nothing prints).....................................................................81
The printer prints slowly......................................................................................................82
Blank or partial page printed...............................................................................................83
Something on the page is missing or incorrect...................................................................84
Placement of the text or graphics is wrong.........................................................................84
Print quality troubleshooting.....................................................................................................85
Solve paper-feed problems......................................................................................................92
Solve copy problems................................................................................................................93
No copy came out...............................................................................................................93
Copies are blank.................................................................................................................94
Documents are missing or faded........................................................................................94
Size is reduced...................................................................................................................94
Copy quality is poor ...........................................................................................................95
Copy defects are apparent.................................................................................................95
The printer prints half a page, then ejects the paper..........................................................96
Paper mismatch..................................................................................................................96
Solve scan problems................................................................................................................96
Scanner did nothing............................................................................................................96
Scan takes too long............................................................................................................97
Part of the document did not scan or text is missing..........................................................97
Text cannot be edited.........................................................................................................97
Error messages appear......................................................................................................98
Scanned image quality is poor...........................................................................................98
Scan defects are apparent...............................................................................................100
Solve fax problems.................................................................................................................100
The fax test failed.............................................................................................................101
Solve problems using Web Services and HP websites .........................................................114
Solve problems using Web Services................................................................................114
Solve problems using HP websites..................................................................................115
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Solve wireless problems.........................................................................................................115
Basic wireless troubleshooting.........................................................................................116
Advanced wireless troubleshooting..................................................................................116
Step 1: Make sure your computer is connected to your network................................117
Step 2: Make sure that the printer is connected to your network...............................117
Step 3: Check to see if the firewall software is blocking communication....................118
Step 4: Make sure the printer is online and ready......................................................119
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................119
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................120
After resolving the problems ......................................................................................120
Configure your firewall software to work with the printer........................................................121
Solve printer management problems......................................................................................122
Embedded web server cannot be opened........................................................................122
Troubleshoot installation issues.............................................................................................123
Hardware installation suggestions....................................................................................123
HP software installation suggestions................................................................................124
Solve network problems...................................................................................................124
Understand the Printer Status Report....................................................................................125
Understand the network configuration page...........................................................................126
Clear jams...............................................................................................................................128
Clear paper jams..............................................................................................................128
Avoid paper jams..............................................................................................................131
A Technical information
Warranty information..............................................................................................................132
Hewlett-Packard limited warranty statement....................................................................133
Ink cartridge warranty information....................................................................................134
Printer specifications..............................................................................................................135
Physical specifications......................................................................................................135
Product features and capacities.......................................................................................135
Processor and memory specifications..............................................................................136
System requirements........................................................................................................136
Network protocol specifications........................................................................................136
Embedded web server specifications...............................................................................137
Media specifications.........................................................................................................137
Understand specifications for supported media.........................................................137
Set minimum margins.................................................................................................140
Print specifications............................................................................................................141
Copy specifications...........................................................................................................141
Fax specifications.............................................................................................................141
Scan specifications...........................................................................................................142
Web Services specifications.............................................................................................142
HP ePrint....................................................................................................................142
Printer Apps................................................................................................................142
HP website specifications.................................................................................................142
Environmental specifications............................................................................................143
Electrical specifications....................................................................................................143
Acoustic emission specifications......................................................................................143
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Regulatory information...........................................................................................................144
Regulatory Model Number................................................................................................144
FCC statement..................................................................................................................145
Notice to users in Korea...................................................................................................145
VCCI (Class B) compliance statement for users in Japan................................................146
Notice to users in Japan about the power cord................................................................146
Noise emission statement for Germany...........................................................................146
LED indicator statement...................................................................................................146
Gloss of housing of peripheral devices for Germany........................................................146
Notice to users of the U.S. telephone network: FCC requirements..................................147
Notice to users of the Canadian telephone network.........................................................148
Notice to users of the German telephone network...........................................................148
Australia wired fax statement...........................................................................................148
European Union Regulatory Notice..................................................................................149
Regulatory information for wireless products...................................................................150
Exposure to radio frequency radiation........................................................................150
Notice to users in Brazil..............................................................................................150
Notice to users in Canada..........................................................................................150
Notice to users in Taiwan...........................................................................................151
Environmental product stewardship program.........................................................................152
Paper use.........................................................................................................................152
Plastics.............................................................................................................................152
Material safety data sheets...............................................................................................152
Recycling program............................................................................................................152
HP inkjet supplies recycling program...............................................................................152
Disposal of waste equipment by users in private households in the European Union.....153
Power consumption..........................................................................................................154
Chemical Substances.......................................................................................................154
Battery information...........................................................................................................154
Battery disposal in Taiwan..........................................................................................154
Attention California users...........................................................................................154
EU battery directive..........................................................................................................155
RoHS notices (China only)...............................................................................................156
RoHS notices (Ukraine only)............................................................................................156
Third-party licenses................................................................................................................157
B HP supplies and accessories
Order printing supplies online.................................................................................................165
Supplies..................................................................................................................................165
Ink cartridges....................................................................................................................165
HP media..........................................................................................................................166
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C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................167
Select the correct fax setup for your home or office.........................................................168
Case A: Separate fax line (no voice calls received).........................................................170
Case B: Set up the printer with DSL.................................................................................171
Case C: Set up the printer with a PBX phone system or an ISDN line.............................172
Case D: Fax with a distinctive ring service on the same line............................................173
Case E: Shared voice/fax line..........................................................................................174
Case F: Shared voice/fax line with voice mail..................................................................175
Case G: Fax line shared with computer modem (no voice calls received).......................176
Set up the printer with a computer dial-up modem.....................................................177
Set up the printer with a computer DSL/ADSL modem..............................................178
Case H: Shared voice/fax line with computer modem......................................................179
Shared voice/fax with computer dial-up modem.........................................................179
Shared voice/fax with computer DSL/ADSL modem..................................................181
Case I: Shared voice/fax line with answering machine....................................................183
Case J: Shared voice/fax line with computer modem and answering machine................184
Shared voice/fax line with computer dial-up modem and answering machine...........184
Shared voice/fax line with computer DSL/ADSL modem and answering machine....186
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................188
Serial-type fax setup...............................................................................................................189
Test fax setup.........................................................................................................................190
D Network setup
Set up the printer for wireless communication........................................................................191
Before you begin..............................................................................................................191
Set up the printer on your wireless network.....................................................................192
Set up the printer using the HP printer software (Recommended)...................................192
Set up the printer using the Wireless Setup Wizard.........................................................192
Set up the printer using WiFi Protected Setup (WPS)......................................................192
To connect the printer using the Push Button Method...............................................193
To connect the printer using the PIN Method.............................................................193
Set up the printer using the embedded web server (EWS)..............................................193
Change the connection type.............................................................................................193
Test the wireless connection............................................................................................194
Guidelines for ensuring wireless network security............................................................194
Overview of security settings......................................................................................194
Add hardware addresses to a wireless router (MAC filtering)....................................194
Other wireless security guidelines..............................................................................195
Guidelines for reducing interference on a wireless network.............................................195
Change basic network settings...............................................................................................195
View and print network settings........................................................................................196
Turn the wireless radio on and off....................................................................................196
Change advanced network settings.......................................................................................196
Set link speed...................................................................................................................196
View IP settings................................................................................................................196
Change IP settings...........................................................................................................196
Reset network settings.....................................................................................................197
Uninstall and reinstall the HP software...................................................................................197
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E Printer management tools
Toolbox (Windows).................................................................................................................198
HP Utility (Mac OS X).............................................................................................................198
Embedded web server............................................................................................................198
About cookies...................................................................................................................198
To open the embedded web server..................................................................................199
Index............................................................................................................................................208
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